Terms & Conditions

This legal document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This legal document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 and Rule 4 of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 of Information Technology Act, 2000 amended through Information Technology Amendment Act, 2008 that require publishing the Terms of Services and practices for usage of Voolsy mobile app and its integrated systems.

These terms of services apply to users of Voolsy mobile app. (Herein after referred to as “app”) Users in this context shall include customers of Voolsy partnered restaurants who use Voolsy mobile app for ordering, billing and payment.

By using this mobile app, clicking the “I accept” button or completing the registration process, you agree and acknowledge that you have reviewed this terms of service, give consent and accept this agreement.

References in these Terms to “we” or “us” or “app” or “company” are references to Voolsy app and “you” as user/users of Voolsy mobile app and its integrated systems.


The aim of Voolsy is to enhance the dining experience of customers visiting restaurants by providing them a handy Voolsy mobile application. This application act as customers’ own personalized manager at restaurants partnered with Voolsy. Customers visiting Voolsy partnered restaurants will no more have to connect to restaurant managers to select the vacant table, ask for the menu cards, wait for restaurant manager to take order, collecting payments and much more. Voolsy app will do it all for customers.


Helps in enhancing the dining experience for customers in restaurant.

No personalized attention needed: Voolsy customer app is itself customer’s personalized manager helping them automatically identify the table using iBeacon technology, select the desired table, browse the menu, place order and make payment.

No menu card required: The restaurant menu is on the customer’s application when they enter the Voolsy partnered restaurant. They can browse the menu of that restaurant on Voolsy customer application and can start ordering without waiting for supervisor to take their order.

If customer is done, he is ready to pay: Using Voolsy mobile app, once user is done having their food, they can make online payment through app using their Credit Card/Debit Card/Net Banking. No worries even if user wishes to pay cash. For cash payment, user can send Cash Payment request to supervisor through the app.

Supervisor will be notified on manager app for cash payment. Supervisor can collect the cash from customer and can make change status of order as paid. Once status changes to paid, customer receives the payment receipt on the app as well as email.

No trained staff required. Customer can manage their own orders, tastes, quantity as Voolsy supports all. Through Voolsy app, customer can add their order to cart with flexibility to customize the order the way they wish to. Customer can set the quantity, taste, select extra toppings/ingredients etc.

Quick Call to Manager. For any assistance, customer doesn’t need to search or wait for supervisor. They can send request via customer app and supervisor is notified on manager app to attend the customer.

User Agreement

This User Agreement contains rules and regulations, policies and terms and conditions and agreement applicable to any person who may access or use Voolsy, including any sub domains, Web Pages or extension of Voolsy and you hereby agree and acknowledge to be bound by the terms of this User Agreement.

The use of Voolsy and the services provided are subject to the rules and regulations, policies, notices, terms and conditions set forth in this User Agreement. For the purposes of this User Agreement, ‘User’ and wherever the context may require ‘You’ (or any variation thereof), shall mean any natural or legal person who has agreed to become a user of the App by accessing or browsing the App and has registered as a user of the App by submitting identification information/ registration details using the computer system of this App and Accepting the electronic record of the User Agreement and has obtained a unique OTP (One Time Password) on his/her/its mobile number for using the App.

Amendment: The Company reserves the right to change this App and/or alter the terms and conditions of this User Agreement at any time and retains the right to deny access to anyone who the Company believes has violated the provisions of this User Agreement. You are advised that any amendment to the User Agreement or rules and policies incorporated herein by reference will only be notified on the App on publicly accessible links and you agree by accessing, browsing or using this app that this constitutes sufficient notice for all purposes against you. The revised version/ terms shall be effective from the time that the Company posts the same on the App. [In the event, that the User Agreement includes a substantial change, the Company will provide prior notice of such substantial change by posting the same on the App and also at the email address provided by the User to the Company. For the purposes of this User Agreement, ‘substantial change’ means a change to the terms of this User Agreement that reduces your rights or increases your responsibilities.

By impliedly or expressly accepting this User Agreement, You also accept and agree to be bound by Voolsy Rules and Policies as provided from time to time.


This App may only be used or accessed by such persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are ‘incompetent to contract’ within the meaning of the Indian Contract Act, 1872 including minors, persons of unsound mind, and insolvents are not eligible to use the App. A minor is not allowed to access or register as a User or user on the App. If you represent and are registering as a business entity, by accepting the User Agreement you represent that such entity has sufficient authority under applicable law to enter into the User Agreement and you are duly authorized by the business entity to accept this User Agreement and you have the authority to bind that business entity to this User Agreement.

Registration and Communication

Registration: You are solely responsible for maintaining secrecy and confidentiality of your username and password. You hereby acknowledge and accept that the app will grant access to any person who has obtained your mobile number (smart phone) and OTP in the same manner as it would have granted access to you and you are responsible for all activities conducted under your account. The Company, its employees or associates shall not be responsible in any manner for any kind of losses whatsoever occurring from such breach of security of mobile number (smart phone) and OTP.

You agree that your sole purpose of registering or using the App is to subscribe for aforesaid services which are specifically notified by the Company on the App from time to time and you shall not use this App for any other purpose including for subscription other than as mentioned above or products that are not allowed under applicable law in any manner.

You agree to provide true, accurate and complete information while registering or for any other purpose when prompted to do so on the App. You are prohibited from misrepresenting your identity and agree not to represent yourself as another User or login/ register using the identity of any other person. You are responsible to maintain and promptly update the information provided while registering or for any other purpose on the App to ensure that the information provided by you is true, accurate, current and complete at all times. If you provide any information that is untrue, inaccurate, not current or incomplete or the Company has reasonable grounds to deduce that such information is untrue, inaccurate, not current or incomplete, or not in accordance with this User Agreement, the Company reserves the right to indefinitely suspend or terminate or block your use or access to the App in any manner whatsoever.

Electronic Communication: You agree to keep yourself updated with all data, information and communication pertaining to you made available on the App by the Company. You further agree that your use of the App or provision of any data or information including any correspondence (by email or otherwise) to or by the Company is through electronic records and you consent to receive communication from the Company via electronic records which will be deemed adequate service of notice/ electronic record.

Terms of Use

User may only register with Voolsy if you have the necessary technical requirements at your disposal. Technical requirements are android or IOS smart phone and 3G or higher internet connection. The availability and the proper functioning of these technical requirements are the sole responsibility of the User.

The instructions “How to use” Voolsy will be available on the homepage of the app. All users are to ensure that they read and adhere to these instructions for accessing Voolsy. The user agrees that Voolsy shall not be held responsible in event of any occurrence due to the non-adherence of these instructions which prevents the user from using the app as designed or due to any reasons over which Voolsy have no control.

You also give permission to the Company to store details and records of your usage of the App indefinitely. However, this does not constitute any obligation on the part of the Company or the App to do so.

Currently, we have not kept any subscription charges but user will be charged fees as and when decided by the company. The Company reserves the right to introduce new services or modify the existing services provided on the App. Additionally, the Company at its sole discretion may introduce fees for the new services provided or amend/ introduce fees for the existing services, as the case may be. Changes to the User Agreement or any of the rules and policies of the Company shall be posted on the App and such changes shall automatically become effective immediately after they are posted on the App.

You are responsible for paying all charges/ fees (if any) associated with the use of the App and shall be liable to pay any and all applicable taxes, charges, cesses etc. which may be levied. In case of any non- payment, the Company reserves the right to issue a warning or temporarily/indefinitely suspend or terminate your membership with the App and disallow access to the App.

Payment and Refund Policy

For the purposes of selected services on the App, you agree and undertake not to make payments in any manner other than as provided, without the prior consent of the Company. You acknowledge and accept that you have specifically authorized the Company to collect, process, facilitate and remit payments and/ or the Transaction Price by any of the prescribed methods of payment.

Payments must be made using the any of the payment software of various payment gateway service providers in accordance with the terms and conditions / privacy policy of payment gateway. We facilitate payment processing through PCI compliant debit card/credit card/net banking/mobile banking/ mobile wallet/gift cards payment gateways. The user agrees and acknowledges that company shall not be held responsible in event of any delays, errors and frauds in processing of payment by entities outside the control of company.

Company uses Payment systems as may be authorized by the Reserve Bank of India for collection, refund and remittance, as the case may be.

The Company neither makes any representations nor makes any warranties regarding the amount of time needed to complete processing, including delays in the online payment system and nor shall the Company be liable for any actual or consequential damages arising from any claim of delay or any payment process related errors or delays.

User agrees and acknowledges that any dispute relating to be governed by restaurant policy and shall be treated as dispute between user and restaurant. You agree and acknowledge that company shall never be held responsible for such disputes to payments made to restaurant shall to concerned restaurant. If restaurant agrees and acknowledges for your refund then we will process your refund through the same mode of payment, within 7 working days from the date of said acknowledgment. Order cancellation are not allowed.

Services Activation and Delivery Policy :

Activation e-mail/SMS- After the registration and due payment (if any) for the selected services, the user will get an e-mail/SMS containing activation code/OTP and acknowledging activation of appropriate services & all other details of the selected package to start accessing the app.

Services- User will start receiving all services according to the chosen services within maximum 24 hours of completion of all the due procedures and receipt of activation email/SMS.

App access is not possible during maintenance periods. Users may be informed about maintenance periods wherever possible.

The user agrees and acknowledges that company shall not be held responsible for any problems that may arise during the course of the subscription due to the internet malfunction/connectivity issues and when the app is closed for maintenance / updating with or without prior notice.

User account and security

To register for the service, you must complete the registration process by providing us with current, complete and accurate information as prompted by the registration form, including your e-mail address and mobile number (user name) so as to get activation code/OTP. You will protect your account, mobile phone, OTP and take full responsibility for your own, and third party, use of your accounts. You are solely responsible for any and all activities that occur under your account. You must notify us immediately upon learning of any unauthorized use of your account or any other breach of security.

Safety of iBeacon device

IBeacon is Apple’s technology standard which allows Bluetooth devices to broadcast or receive tiny and static pieces of data within short distances. We use iBeacon devices to provide aforesaid services. User (either restaurant owner or customers in restaurant) agrees and acknowledges for not making any damages to the said device. In case user is found responsible for damages to the said device then company shall impose penalty of Rs.5000/- to that user so as to recover the cost of said device. User agrees and acknowledges to pay the said amount to the company otherwise as a last resort company may take appropriate legal actions.

User Obligations

You agree and undertake not to host, display, upload, modify, publish, transmit, update or share any information or list any information or item that: Belongs to another person and to which you do not have any right to;

is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing harm minors in any way;

Infringes any patent, trademark, copyright or other proprietary rights or third party’s trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen items;

Violates any law for the time being in force :

Deceives or misleads the addressee/ users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;

Impersonate another person or use an anonymous proxy;

Contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any Trojan horses, worms, time bombs, cancel bots, Easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information;

threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation;

Shall not be false, inaccurate or misleading;

shall not, directly or indirectly, offer, attempt to offer, trade or attempt to trade in the dealing which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force;

May give rise to liability on part of the App or the Company or cause any hindrance (in whole or in part)

In case of any violation of the above provisions, the Company has the right to immediately terminate the access or usage rights of the user to the App without any notice and any such information that is displayed or submitted on the App can be removed immediately and completely.

You shall be responsible for keeping backup versions of the information and data provided by you. You hereby agree that you will not expect the App to restore or keep back up of your information and data and not hold the App or the Company accountable for any loss of data in any circumstances.

You will also refrain from accessing information or databases in an unauthorized manner from the App or servers where information or databases are kept.

You shall not attempt to or circumvent or manipulate any of the obligations conferred on you by this User Agreement. If such attempt is discovered, it will constitute sufficient ground for termination of access to the App and also for taking appropriate legal action.

If you choose to provide feedback on the App which is visible to other users, you shall exercise due care while making comments and not make any comments that are not factual in nature and shall not post defamatory or illegal or offensive/ obscene contents.

You undertake not to disclose or distribute any other User’s Information to a third party, or use the Information for any unauthorized purpose including for the purposes of marketing unless you have obtained the User’s express consent to do so.

You shall not place any advertisements on the App in any manner. Further, you shall not use the App to promote your own or any other person’s business or interests on the App unless permitted by the Company in writing.

Obligations under relevant sections of Indian Cyber Laws

You agree and acknowledge that

You shall not use this App for any purpose that is unlawful and illegal.- You shall not try to penetrate the app and will not implant any virus, Trojan, worm, spyware, malware, spam, spim, scareware, bots, logic bomb, time bomb, key-loggers and any other automated tool like DOS or DDOS attack tool (Denial of Service attack)

You shall not use this app for publishing or promoting or transmitting pornographic data or child pornographic details

You shall not carry out any web jacking attacks on this app.

You understand, agree and acknowledge that you may be held responsible for above criminal, fraudulent, dishonest and injurious activities under criminal offences’ sections 65, 66, 66B, 66C,66D, 66E, 66F, 67, 67A, 67B, 84B and 84C of Indian Information Technology Act,2000 including any amendments therein based on your IP address details.

You further agree and acknowledge that you may be held responsible under sections 43, and 45 of Indian Information Technology Act, 2000 including any amendments therein for compensating damages for business losses such as financial losses, outage losses, opportunity losses, reputational losses and other overheads like repairing, fixing and maintenance in case of any cyber contravention on your part.

Privacy of Data

All details of Voolsy will be stored securely on the web server. It is compulsory to refer and agree with our privacy policy and security practices.

Third Party Links

We may choose from time to time to provide links to various third-party apps from the App. This may include links to sites owned by our associated companies. These third-party links are provided for your convenience only and are accessed at your own risk. You agree that we have no responsibility or liability for any independent policies or actions of these third-party sites and are not responsible in any way for the privacy practices, customer service practices, content or availability of any such apps. You also agree and acknowledge that we shall not be responsible in any way for any damage or loss caused in relation to the content, goods or services available through such apps.


Information, reports, videos, blogs, newsletters and every other feature (Collectively known as “online contents”) may be added to and removed from the Service without notice. The Information, reports, videos, blogs, newsletters and other details included in the Service are provided for reference purposes only. They are not intended either as a substitute for professional advice or judgment or to provide legal or other advice with respect to particular circumstances. Every effort is made to keep online contents up to date but users should obtain independent verification or advice before relying on any piece of information in circumstances where loss or damage may result. The Service and online contents are provided on an ‘as is’ basis and we exclude to the extent permitted by law all implied warranties relating to fitness for a particular purpose.

Reasonable care has been taken to ascertain the accuracy of all contents. Voolsy unequivocally states that the contents provided in the app should not be considered as the authority on that topic / subject. In event of any discrepancy the relevant restaurant / sources of information for the topic / subject are to be consulted. Should the user find that any content is inaccurate or does not agree with that derived by the User then the User may voluntarily undertake to inform Voolsy about the same through all available means provided in the app of Voolsy along with the justification / solution / reasoning for the correct content proposed by the user. The User undertakes and acknowledges that Voolsy shall not be held responsible for any content(s) given that may be / have been proven wrong at a later stage, without recourse through a meaningful dialogue with Voolsy and providing Voolsy an opportunity, if required, to undertake corrective action in a mutually agreeable time frame.


You shall indemnify and hold harmless the Company and the Company’s parent, subsidiaries, affiliates, third-parties and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys’ fees, made by any third party or penalty imposed due to or arising out of your breach of the User Agreement including the rules and policies incorporated herein by reference, or your violation of any law, rules or regulations or the rights of a third party.

Intellectual Property Rights

All intellectual property rights and other rights in the online contents (in both machine readable and printed form) belong to appropriate user who has uploaded the said contents on app. Other users shall not use online contents in any way that infringes the intellectual property rights of IPR owner who has uploaded the said contents. Users shall not obscure or remove any copyright notices that appear on online contents published on app. However, we may use user’s online contents for our data analytics purposes as per our privacy policy.

The graphics, software, display formats (excluding online contents uploaded by any user), design, style, Interface, compilation, digital conversion, flow and every other matters related to the Site are owned by the company and protected under applicable Indian and international copyright, trademark and other proprietary (including but not limited to intellectual property) rights. “voolsy.com” and other marks are either trademarks or registered trademarks of VOOLSY NETWORKS PVT. LTD. having its registered office at 408-409, Zodiac Square, Opp. Gurudwara, S.G.road, Ahmedabad-380054, Gujarat, India.

You agree and acknowledge that IPR shall include but not limited to following list of modules and sub-modules of Voolsy app.

Voolsy customer application modules: login & registration module Auto identify table module using Bluetooth technology device called “iBeacon”. Locate and view nearby restaurants. View menu card module. Payment module. Favorites module. Offers module. Order history module. Send request to manager module

Every effort has been made to ensure the originality and authenticity of online contents of Voolsy. Similarities with online contents on similar subjects / topics available in any form elsewhere are purely coincidental. The user unequivocally agrees to ensure that in event of claiming a copyright violation the user will undertake to first inform us through all available means provided in the app of Voolsy about the nature of copyright violation and suspected user who is prima facie responsible for said copyright violations as well undertakes not to proceed with legal / judicial action without recourse through a meaningful dialogue with us and providing us an opportunity to undertake corrective action, if required, in a mutually agreeable time frame. Other products/services, restaurant names and brand name displayed on the Site may be the trademarks or copyrights of their respective owners. The copying, redistribution, use or publication by user of any such matters or any part of the site except as allowed by this agreement are strictly prohibited.

This legal document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

Restrictions :

Users/users shall not:

make multiple printouts or copies of contents for distribution to Unauthorized Persons;

re-sell the Service or any part of the contents to others;

make the Service or any contents available to Unauthorized Persons on any network;

abstract, download, store, reproduce, transmit, display, copy, distribute or use the contents other than as permitted;

decompile, disassemble or reverse engineer any of the computers, software programs, databases or other systems used by us to provide the Service;

use the Service for any illegal purpose nor send or post or allow any posting of information which is defamatory or obscene or which violates the legal rights of others, nor use the Service to send any unsolicited promotional or advertising material, or any volume messages which may interfere with the provision of the Service or the enjoyment of the Service by other users.

Termination of services

This Agreement shall commence on the Start Date stated in the activation email/SMS and shall survive till it is terminated by the company by sending specific e-notice for the same. If, at any time, we have reasonable grounds to believe that the user is not using the app in accordance with this Agreement including, without limitation, by permitting or acquiescing to the use of the Data by persons other than the users identified in the subscription, we may suspend the provision of the Service to the User. You agree and acknowledge that we shall have no obligation to reinstate the Service until disputed issue(s) has been agreed between the parties. You further agree and acknowledge that we shall have no liability for any loss, damage or inconvenience caused to you by such a suspension of the Service. The user will not be entitled to any refund of money paid within this subscription period. Once the suspension has been lifted, and provided that the issues surrounding the suspension have been resolved, the user will be entitled to receive and missing data accumulated during the suspension period. On expiry or termination of this Agreement for whatever reason the user shall cease all use of the data immediately.

Limited liability clause

You agree and acknowledge that in no event shall the Company or its suppliers, affiliates and service providers be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising (in any manner whatsoever, including but not limited to negligence) out of or in connection with the App, the Pay Facility, or any other services under this User Agreement. Further, The Company’s liability in any circumstance is limited to the amount of charges/ fees, if any, paid by you to the Company. Here, it is clarified that any dispute relating to payments made to restaurant shall be governed by restaurant policy and shall be treated as dispute between you and restaurant. You agree and acknowledge that company shall never be held responsible for such disputes. The Company, its associates, affiliates and service providers and technology partners make no representations or warranties about the accuracy, reliability, completeness, and/or timeliness of any content, information, software, text, graphics, links or communications provided on or through the use of the App or that the operation of the App or Pay Facility will be error free and/or uninterrupted. Consequently, the Company assumes no liability whatsoever for any monetary or other damage suffered by you on account of any delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the App or Pay Facility.


Without limiting other remedies that the Company may pursue, the Company may at its sole discretion take such action as it deems fit including but not limited to limit your activity, immediately remove your information, warn other Users of your actions, forthwith temporarily/indefinitely suspend or terminate or block your subscription, and/or refuse to provide you with access to the App or initiate any legal action it may deem fit, particularly in the event:

You breach any of the provisions of this User Agreement including any of the rules and policies, documents, terms and conditions made there under which are incorporated therein by reference;

Failure of verification or authentication of any information provided by you;

No actions, omissions or decisions taken by the Company shall waive any rights or claims that the Company may have against the User. Any User that may have been suspended or blocked may not register or attempt to register with the App or use the App in any manner whatsoever until such time that such User is reinstated by the Company. Notwithstanding the above, if you breach the User Agreement or the rules and policies and other documents incorporated therein by reference, the Company reserves the right to take strict legal action including but not limited to referral to the appropriate police or other authorities for initiating criminal or civil or other proceedings against you.

Grievance Redressal Process

In case of any grievance, objection or complaint on your part with respect to the App, other Users or the Company, including any complaints or enquiry about suspension, termination or blocking of your membership or right to use the App, you should promptly raise such grievance or complaint with the designated Grievance Officer at grievance@voolsy.com and provide him with all necessary information and/or documents to enable the Company/ Grievance Officer to resolve the issue. The name and contact details of the Grievance Officer is published on the App as required under the provisions of the Information Technology Act, 2000 and the rules made there under.


None of the provisions of this User Agreement shall be deemed to constitute a partnership or agency between you and the Company and you shall have no authority to bind the Company in any manner whatsoever. Except as explicitly stated otherwise, any notices directed to the Company shall be given by email to grievance@voolsy.com and any notices to you by the Company shall be provided to the email address provided by you during the registration process. Notice shall be deemed given 24 hours after email is sent, unless the sending party is notified that the email address is invalid. Alternatively, we may give you notice by registered mail, postage prepaid and return receipt requested, to the address provided to us during the registration process. In such case, notice shall be deemed given 3 days after the date of mailing.

If any clause of this User Agreement or the application thereof to any User or circumstance shall be deemed invalid, void or for any reason unenforceable to any extent, the remainder of this User Agreement and the application of such unenforceable provision to Users or circumstances other than those as to which it is held invalid or unenforceable shall not be affected thereby, and each provision of this User Agreement shall be valid and enforceable to the fullest extent permitted by law.

This User Agreement together with the rules and policies incorporated herein by reference constitutes the entire understanding and agreement between you and the Company with respect to the subject matter herein.

The Company at its sole discretion shall be entitled to assign or transfer its rights and obligations under this User Agreement hereunder to any other person without your prior consent provided that the Company assigns this User Agreement on the same terms or such terms that are no less favorable to you. All remedies of the Company under this User Agreement whether provided herein or conferred by statute, civil law, and custom or trade usage, are cumulative and not alternative and may be enforced successively or concurrently.


If any dispute arises between you and the Company during your use of the App or the Pay Facility or any service incidental to the App or thereafter, in connection with the validity, interpretation, implementation or alleged breach of any provision of the User Agreement or the rules, policies and documents incorporated therein by reference, the dispute shall be referred to a sole arbitrator who shall be an independent and neutral third party identified by the Company whose decision shall be final. The place of arbitration shall be Ahmedabad, Gujarat, India. The Indian Arbitration & Conciliation Act, 1996, shall govern the arbitration proceedings. The arbitration proceedings shall be in the English language.

Governing Laws

This User Agreement and all rules, policies and documents incorporated by reference shall be governed and construed in accordance with the laws of India and the Courts in Ahmedabad, Gujarat, India shall have exclusive jurisdiction.

This document is an electronic record in terms of Information Technology Act, 2000 and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical signatures.


This Agreement may not be assigned or sublet by the user without the prior written consent of Company.

Entire Agreement

This Agreement including the current or any renewal Schedule is the complete and exclusive statement of the agreement between the parties hereto and supersedes all prior agreements and communications between the parties concerning the subject matter hereof. The user acknowledges that no reliance is placed on any representation made but not embodied in this Agreement. No variation of this Agreement shall be effective unless in writing signed by the parties and expressed to be such a variation.


No failure or delay by us in exercising any remedy, right or privilege under or in relation to this Agreement shall operate as a waiver of the same nor shall any single or partial exercise of any remedy, right, power or privilege preclude any further exercise of any other right, power or privilege.


The Clause headings in this Agreement are inserted for convenience only and shall not affect the interpretation of this Agreement.

Force majeure

We shall be under no liability for any failure, delay or omission by it in the performance of its obligations under this Agreement if such failure delay or omission arises from any cause beyond our control, including, but not limited to acts of god, acts or regulations of any governmental or supra-national authority, war or national emergency, fire, civil disobedience, strikes, lock-outs, technical black-out and industrial disputes.